Shipping Policy

Last Updated: 5 October 2026

At The Feels, we are committed to delivering your order safely, securely, and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it.

Orders are generally processed within 1–3 business days. Orders placed on Sundays or public holidays may be processed on the next business day.

During product launches, sales, festive periods, or other high-order-volume periods, processing may take a little longer. If there is a significant delay, we will try to keep you informed.

2. Shipping Across India

We currently ship orders across India through our logistics and courier partners.

Estimated delivery time is generally:

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote or extended service areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

From time to time, The Feels may offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly mentioned on the website.

4. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided by us or our courier partner to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Attempts

Our courier partner will make delivery attempts at the address provided during checkout.

Please ensure that:

  • Your delivery address is complete and accurate.

  • Your phone number is reachable.

  • Someone is available to receive the package where possible.

If a shipment cannot be delivered because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the courier may return the package to us.

Any additional shipping or re-delivery arrangements in such cases may be subject to applicable charges.

6. Incorrect or Incomplete Address

The Feels is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or incorrectly entered shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at [customer support email].

We will try to assist you, but once an order has been dispatched, changes to the delivery address may not be possible.

7. Delayed Shipments

While we work with our courier partners to ensure timely delivery, delays can occasionally occur due to circumstances such as:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Transportation disruptions

  • Incorrect or incomplete address information

  • Remote-area delivery limitations

  • Events beyond our reasonable control

We appreciate your patience in such circumstances.

8. Damaged Package

If your package appears visibly damaged, opened, or tampered with at the time of delivery, please contact us as soon as possible.

Where applicable, please take clear photographs or videos of:

  • The outer packaging

  • Shipping label

  • Damaged/tampered area

  • Product and inner packaging

This may be required to help us investigate the issue with our logistics partner.

9. Missing or Incorrect Items

If you receive an incorrect, missing, or damaged product, please contact us within the timeframe specified in our Refund & Returns Policy.

Please provide your order number along with relevant photographs or videos so that our team can review the issue.

10. International Shipping

Unless specifically stated otherwise on our website, The Feels currently ships only within India.

If international shipping becomes available, the applicable destinations, shipping charges, delivery timelines, customs duties, and other requirements will be communicated separately.

11. Contact Us

For questions regarding shipping or your order, please contact:

The Feels
Email: Info@thefeels.in
Phone/WhatsApp: +91 83208 51539

We will be happy to assist you.