Refund & Returns Policy

Refund & Returns Policy

Last Updated: 5 October 2026

At The Feels, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement in accordance with this policy.

Please read the following terms carefully before placing your order.

1. Eligibility for Returns

A return or replacement request may be accepted in situations including:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • An item is missing from your order.

  • The product received is materially different from the product ordered.

To be eligible, the product must generally be unused, unworn, and in its original condition, with its original packaging, tags, accessories, and other items supplied with the order.

2. Return Request Period

Please contact us within [48 hours / 3 days / 7 days] of delivery if you believe your order is eligible for a return or replacement.

Requests submitted after the applicable period may not be accepted.

For damaged or incorrect orders, we strongly recommend contacting us as soon as possible after delivery.

3. Products That May Not Be Eligible for Return

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened, used, worn, or tampered with.

Unless otherwise specified, products may also be ineligible for return where:

  • The product has been worn or used.

  • The product has been altered or damaged after delivery.

  • Original packaging, tags, or accessories are missing.

  • There are signs of misuse or improper handling.

  • The product was purchased during a sale or promotional offer specifically marked as non-returnable.

  • The return request does not meet the requirements of this policy.

4. How to Request a Return or Replacement

To request a return or replacement, contact us at [customer support email] with:

  • Order number

  • Customer name

  • Product name

  • Reason for the request

  • Clear photographs of the product

  • Clear photographs of the packaging and shipping label

  • Video evidence, where reasonably required

Our team may request additional information to verify the issue.

Submitting a request does not automatically guarantee approval. Each request will be reviewed according to this policy.

5. Damaged Products

If your product arrives damaged, please contact us within the applicable return-request period.

Please keep the product, packaging, tags, and shipping materials until the issue has been reviewed.

Photographs and/or an unboxing video may be requested to help us assess the condition of the product and investigate the issue with our logistics partner.

6. Wrong Product

If you receive a product different from the one you ordered, please contact us as soon as possible.

After verification, we may arrange for the incorrect product to be returned and the correct product to be shipped, subject to availability.

7. Replacement

Where a replacement is approved, we will arrange replacement of the eligible product subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, which may include a refund or another suitable option.

8. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.

For prepaid orders, approved refunds will generally be processed to the original payment method.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

9. Shipping Charges

Shipping charges may be treated differently depending on the reason for the return.

Where a return or replacement is approved because of an error attributable to The Feels, such as an incorrect or defective product, we will determine the appropriate shipping resolution.

For other returns, any applicable shipping or handling charges may be deducted from the refund or may be borne by the customer, as applicable.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation may not be possible once the order has been processed, packed, or dispatched.

If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund procedure.

11. Exchanges

Exchanges are subject to product availability and approval.

An exchange may not be available for every product or order.

12. Sale and Promotional Products

Products purchased under special promotions, clearance sales, or other offers may be subject to additional or different return conditions.

Any such conditions will be displayed on the relevant product page or promotional communication.

13. Refunds for Failed or Returned Deliveries

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, any refund will be subject to our applicable shipping and order policies.

14. Contact Us

For return, replacement, exchange, or refund-related queries, please contact:

The Feels
Email: Info@thefeels.in
Phone/WhatsApp: +91 83208 51539

Please include your order number in all communications.