Privacy Policy

Last Updated: 5 October 2026

At The Feels, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices available to you when you use our website or purchase our products.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Personal Information

Name
Email address
Mobile/phone number
Billing address
Shipping address
Order information
Account information

Transaction Information

When you place an order, we may collect information relating to:

Products purchased
Order value
Payment status
Transaction reference
Billing and shipping details

Payment information may be processed by third-party payment providers. We do not generally need to store your complete payment-card details ourselves.

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring pages
Website interaction information
Approximate location information derived from technical data

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website usage
Improve our website
Measure marketing performance
Provide relevant advertising
Maintain shopping-cart functionality

You can manage certain cookie settings through your browser or device settings.

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Deliver products
Process payments
Provide customer support
Communicate about your orders
Send service-related notifications
Respond to inquiries
Improve our products and website
Prevent fraud and abuse
Maintain website security
Analyze website performance
Conduct marketing and promotional activities where permitted
Comply with applicable legal and regulatory requirements

3. Marketing Communications

Where permitted and where you have provided appropriate consent or where otherwise legally permitted, we may send you promotional communications through channels such as:

Email
SMS
WhatsApp
Other permitted communication channels

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential transactional or service-related communications regarding your orders.

4. How We Share Information

We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Payment processors
Courier and logistics partners
E-commerce and hosting providers
Customer-support service providers
Marketing and advertising service providers
Analytics providers
Technology and software providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We only share information where reasonably necessary for the relevant purpose or as otherwise permitted or required by applicable law.

5. Shopify and Third-Party Services

Our online store is powered by third-party technology and may use applications and services that help us operate our store, process orders, provide customer support, analyze activity, and improve our services.

These third parties may process information according to their own privacy policies and applicable contractual or legal requirements.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Raise a complaint regarding the handling of your personal information.

Some rights may be subject to legal or operational limitations.

To exercise an applicable privacy right, contact us using the details provided below.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, or other services.

Once you leave our website, the privacy practices of the third party will apply. We recommend reviewing the privacy policies of those websites before providing personal information.

11. Cookies

Cookies may be used to provide essential website functionality, remember your preferences, maintain your shopping cart, understand website traffic, and support marketing activities.

You can control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

The Feels
Email: Info@thefeels.in
Phone/WhatsApp: +91 83208 51539

For privacy-related requests, please mention "Privacy Request" in the subject line of your communication.